1. GENERAL CONDITIONS
1.1 Seller is a company B.T.F. Slovakia, sro, address Mierová 83, 821 05 Bratislava, which is registered in the Companies Register of the District Court Bratislava 1, Section: Sro, Insertion number: 53554 / B, ID: 44287879, DIČ: 2022653138, tel. +421903411275, E-mail: firstname.lastname@example.org (the seller).
1.2 Buyer means any natural or legal person who in any way contacts seller with the intent to purchase goods which the seller has to offer.
1.3 Buyer's and any natural or legal person who in any way contacts seller with a requirement that the vendor has supplied goods which are not included in the offer, with the intent to purchase this item.
1.4 Using web-site vendor online store and order confirmation it gives buyers agree to these Terms and Conditions.
1.5 These terms and conditions are valid until a new trading conditions.
2.1 Product buyers can order as follows:
a) through the web-shop of the web-page of the seller,
2.2 By submitting the order, the buyer undertakes to accept the goods ordered and to pay for goods agreed price.
2.3 Posted seller confirms the order within 24 hours via email and also notify the purchaser availability and delivery dates. All confirmed orders are binding!
2.4 The seller undertakes to deliver the right kind and quantity of goods at the agreed price according to the order.
2.5 Cancellation of orders is possible by the buyer within 24 hours of ordering goods without giving a reason. The buyer may cancel the order in the customer section of the web-page vendor by phone or e-mail. After verification of the fulfillment of conditions for the order confirmed by the seller to the buyer cancel the order by e-mail or telephone. If the amount already paid for the ordered goods, the seller will send the money back to the purchaser's bank account, or delivered by other means that you agree with.
2.6 The seller has the right to cancel the order if it is not possible to ensure the goods ordered. In this case the buyer immediately return the amount paid in full, or by offering a substitute product or other solution, provided that the buyer agrees. Seller has the right to cancel the order also if it is unable to contact the buyer (incorrectly listed or unlisted contact information, unavailability ...).
3.1 The seller is liable for VAT.
3.2 The basic price for the order is credited cost of transport of goods depending on which method of delivery to the buyer chooses. The price is derived from the total weight of goods ordered and the current rate is directly visible in the order (for each mode of transport). Shipping is included in the price of transport.
4.1 Pay for goods buyer can cash on delivery or transfer to the seller's account on the basis of proforma (advance) invoice. Based on the order the seller will make out the proforma (advance) invoice which will be sent with the order confirmation e-mail. This payment can be realized as follows:a) bank transfer from your account.b) direct deposit cash on the seller´s bank account,c) via payment system Pay Pal
4.2 Payment is possible only in EUR.
4.3 The tax document (invoice) will be sent to the purchaser together with the goods.
5.1 Delivery time of goods is in most cases within 8 working days from the order confirmation, the maximum delivery time is 14 days or by agreement with the buyer can be extended. In case of extended delivery time the seller will inform the purchaser in the order confirmation by phone, or by e-mail. If the buyer was notified about the extension of the deadline, the buyer has the option to cancel the order in accordance with Section 2.5 hereof.
5.2 The goods will be dispatched immediately after confirmation of the order and after completion of all conditions for removal.
6. DELIVERY OF GOODS
6.1 Seller provides transportation of goods in a way that the buyer selects from the options offered in the order:a) by courier service,b) Slovak post.
6.2 Adress of delivery is determined on the basis of the buyer's order. For the fulfillment of supply is considered a supply of goods to the designated place.
6.3 Product is appropriately packaged and secured. The buyer is obliged to check goods at the integrity of the consignment.
6.4 Together with the goods also invoice (tax document) and delivery note are delivered by the seller to the buyer. The seller also delivers the goods with instruction manual and warranty card when required by the nature of the goods.
6.5 Seller is responsible for the goods until its takeover by the buyer. Goods are deemed to be seized by the buyer from the time when the written confirmation of receipt of the goods.
6.6 Seller is not responsible for the delayed delivery of ordered goods to the buyer culpable carrier. For any damage during shippment is fully responsible carrier. Such cases sellers supply to buyer new goods after payment of all damages by carrier.
6.7 In the case of greater concern may happen that we have a lack of goods. Then we can deliver the goods ordered by you in several packages, with postage and packing priced as a one package.
7. WITHDRAWAL of order
7.1 The buyer is in accordance with the law entitled, without giving any reason to cancel the execution of the order (according to the law "the purchase agreement", if the buyer already has collected the material) within 14 working days of receipt of goods.
7.2 The goods to be returned must be :,
b) complete (including accessories, documentation, ...)
c) Including a proof of purchase document.
7.3 If the buyer decides to return the goods in accordance with section 7.1 hereof, shall:
a) Seller asking for withdrawal of order, quote the order number (variable symbol), date of purchase and your account number for a refund,
b) send the goods back to the address of the seller - the goods are advised to send by registered, insured and use appropriate packaging to have occurred during transport described, plastered or any other deterioration original packaging and the product itself (the seller liable for any loss or damage to goods during transportation) .
c) pay the costs of returning goods (postage, insurance, ...).
7.4 When the conditions contained in paragraphs 7.1 to 7.3 hereof and upon receipt of the returned goods, the seller must:
a) take the goods back,
b) refund to the purchaser within the period of 15 days from the date of termination of the order execution price paid for all goods, except shipping charges.
7.5 In the event of failure of any of the conditions contained in paragraphs 7.1 to 7.3 of these Terms and Conditions will not accept withdrawal from the seller of order and goods will be returned at buyer's expense back.
8. Warranty and Complaints
8.1 Settlement of claims is governed by the terms and conditions stipulated specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations.
8.2 The warranty period for all goods offered in the online store selling the 24 months. To exercise rights from liability for defects (warranty) always sufficient proof of purchase (invoice enclosed). Present proof of purchase for the purpose of the claim is sufficient even if the warranty certificate has been issued, but the customer lost him.
8.3 The warranty does not cover normal wear things (or parts thereof) caused by use.
8.4 Merchandise buyer is obliged to deliver the complaint to clean, mechanically undamaged, with a copy of the invoice, delivery note. The buyer is obliged to send the goods together with a description of the defect.
8.5 CLAIMS PROCEDURE:
8.5.1. As soon as possible to inform us by email or phone by defective products.
8.5.2. Send the product back to the company address of the seller.
9.1 Any personal data provided to customers in a customer ordering goods or registering through the online store www.qualityoflife.sk are collected, processed and stored in accordance with the Act. 122/2013 Z.z. Privacy Statement (the "APPD").
9.2 By submitting the order, respectively. purchase contract gives the customer in accordance with the Act. no. 122/2013 Z.z. approval of the Seller with the processing, collection and retention of personal data for the purpose of the purchase contract, order forms and related customer communications, but also after the successful execution of the order for the purpose of fulfilling the contract and keeping relevant records (eg. in handling complaints, accounting and etc.), and until a written statement of disagreement with this treatment. Personal data are processed in the following extent: name, surname, address, telephone, e-mail. The customer has the right of access to their personal data, right of rectification including other statutory rights to these data. The seller does not publish and disclose personal customer data to any other person, except for companies providing goods transport which personal data are transmitted to customers in the minimum extent necessary for the purposes of receipt of goods.
9.3 By registering customer account via internet shop www.qualityoflife.sk, the customer agrees to comply with the Act. 122/2013 Z.z. Privacy Statement vendor or a third party designated by the company as an intermediary within the meaning of the cited act, process, collect and store personal customer information to customers in his registration. Personal data are processed in the following extent: name, surname, address, telephone, e-mail. The customer has the right of access to their personal data, right of rectification, including other statutory rights to these data.
9.4 Seller does not publish and disclose personal customer data to any other person, except: Companies providing goods transport which personal data are transmitted to customers in the minimum extent necessary for the purpose of delivery of goods (mainly Slovak Post Office).Consent to the processing of personal data and sending commercial information is granted for an indefinite period and may be revoked at any time free express a certain expression in writing to the trader, by mail, by telephone or electronically to the e-mail email@example.com the withdrawal of consent processing of personal data is also the annulment of the customer registration. The customer has under the Act. no. 122/2013 Z.z. concerning the processing of personal data, in particular the following rights:The customer has the right, upon written request require the vendor to:
a) confirm whether or not personal data concerning him are processed,
b) a generally intelligible form information regarding the processing of personal data in information systems within according to § 15. 1 point. a) to e) second to sixth point; When granting pursuant to paragraph 5 of the person entitled to learn the process of processing and evaluating the operations.
c) a generally intelligible form accurate information about the source from which it got its personal data processing,
d) a generally intelligible form list of his personal data which are subject to processing,
e) correction or destruction of their incorrect, incomplete or not updated personal data which are subject to processing,
f) destruction of his personal data the purpose of processing is finished; if the subject of official documents containing personal information may request their return.
g) destruction of his personal data which are subject to processing in case of violation of the law,
h) blocking of personal data due to withdrawal of consent before the expiry date of its validity, if the controller processes personal data with the consent of the person concerned.
The customer has the right to the Seller upon written request to object to:
a) the processing of his personal data, which implies that they are or will be processed for direct marketing purposes without his consent, and call for their destruction,
b) the use of personal data referred to in § 10 para. 3 point. d) for the purposes of direct marketing in the postal traffic, or
c) the provision of personal data referred to in § 10 para. 3 point. d) for direct marketing purposes.
10. Final details
10.1 Supervision of the provision of services by the Slovak Trade Inspection, PO box 29, Prievozská 32, 827 99 Bratislava.
10.2 These terms and conditions and all purchase contracts concluded on the basis thereof shall be governed by the laws in force in the Slovak Republic.
Bratislava, 07.10 2015